An Update and Reconsideration of Chrissy Burns' 'Online Legal Services--A Revolution that Failed?'

Darryl Ross Mountain


This paper provides a review and update of the ideas contained in a PhD dissertation that was authored by Australian lawyer Christine Burns in 2007, entitled 'Online Legal Services—A Revolution that Failed?'

It explores several themes that are found in her work: the knowledge acquisition bottleneck, combining people and software, combining different technology paradigms, and combining people from different backgrounds. The paper finishes by critiquing Burns’ position that Clayton Christensen’s theory of disruptive innovations does not apply to online legal knowledge products.

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